Privacy Policy
Definitions
Personal Identifying Information (PII): PII identifies or describes a person or can be directly linked to a specific individual. Examples of PII include, but are not limited to, a person’s name, mailing address, billing address, business name, alternate contact information (if given), telephone number, email address, fax number, QuickTicket Card serial number, credit or debit card number, security code and expiration date, and information related to a customer’s mobile device and location if a customer uses the QuickTicket Mobile Application (Mobile App).
Aggregate Data or Aggregate Information: Aggregate Data or Aggregate Information is statistical information that is derived from collective data that relates to a group or category of persons from which PII has been obtained or collected. Aggregate Data reflects the characteristics of a large group of anonymous people. The QuickTicket Agencies may use Aggregate Data and provide Aggregate Data to others to generate statistical reports for the purpose of managing the QuickTicket Card and the QuickTicket Agencies’ QuickTicket program operations.
Overview
WeGo Public Transit (WeGo) and the QuickTicket Participating Transit Agencies (collectively, the “QuickTicket Agencies”) are committed to ensuring QuickTicket customer privacy and security. Specifically: (1) the QuickTicket Agencies will not provide PII from QuickTicket Accounts to any third party without express customer consent, except as described in this Privacy Policy; (2) PII from QuickTicket Accounts will not be provided to advertisers for their use; and (3) the QuickTicket Agencies will maintain a secure environment for customer PII.
This Privacy Policy is intended to provide an understanding of how the QuickTicket Agencies handle PII collected by QuickTicket Agencies. Among other things, this Privacy Policy explains the types of information collected from QuickTicket customers and specifies the third parties with whom the QuickTicket Agencies and INIT (the “QuickTicket Contractor”) may share this information.
The QuickTicket Contractor operates the QuickTicket Customer Service Center and the QuickTicket Call Center. The QuickTicket User Agreement provides that by enrolling in QuickTicket and using the transit systems, a customer allows the QuickTicket Agencies, the QuickTicket Contractor, and other third parties referenced herein to process PII according to the provisions set forth in the QuickTicket User Agreement and this Privacy Policy.
Collection of Personal Identifying Information (PII)
Participating QuickTicket agencies recognizes a QuickTicket whether there is PII associated or not with the QuickTicket card or app. If a customer sets up a QuickTicket Account, the QuickTicket Agencies collect personal identifying information from applications and other forms submitted by QuickTicket customers to the QuickTicket Customer Service Center by telephone, mail, facsimile transmission, in person, or by electronic submission through the QuickTicket website or via the mobile app. The QuickTicket Agencies also consider data developed as a byproduct of a customer’s use of the QuickTicket system (e.g., a user’s travel routes and times traveled) to be PII if a QuickTicket Account is set up.
Additionally, the mobile app may collect certain information automatically, including but not limited to, the type of mobile device being used, a mobile device’s unique device ID, the IP address of a mobile device, the type of mobile operating system, the type of mobile Internet browsers used on the mobile device, and information about the way a customer uses the mobile app. When a customer uses the mobile app, the QuickTicket Agencies may use GPS or other similar technology to determine a customer’s location to provide certain services available via the mobile app. If you do not want your location being used for such purposes, you should turn off the location services for your mobile device in your account settings.
How the QuickTicket Agencies Use Personal Identifying Information
The QuickTicket Agencies use PII provided by customers to provide services through the QuickTicket website and mobile app to effectively and efficiently process enrollments, manage accounts, respond to questions, send customer emails about QuickTicket program updates, and otherwise communicate with QuickTicket customers.
PII is only utilized as described in this Privacy Policy.
Third Parties with Whom the QuickTicket Agencies May Share Personal Identifying Information
The QuickTicket Agencies may share PII with any current or future QuickTicket Agencies for the purpose of operating and managing the QuickTicket program. The QuickTicket Agencies may also disclose PII to the Greater Nashville Regional Council (GNRC), Tennessee Department of Transportation (TDOT), and Federal Transit Administration (FTA). If another transit agency or party is added to the QuickTicket program, the QuickTicket Agencies will notify their customers via amendment to this Privacy Policy and on the QuickTicket website. In addition, the QuickTicket Agencies may disclose PII to third party service providers for the purpose of operating and maintaining the QuickTicket system, such as managing customer accounts and collecting revenue. Any such contractors are provided only with the PII they need to deliver the service being provided. The QuickTicket Agencies require service providers to maintain the confidentiality of the information and to use it only as necessary to carry out their duties under the QuickTicket program.
The QuickTicket Agencies require outside law enforcement and regulatory agencies to obtain a subpoena for QuickTicket records containing PII, including location data, unless otherwise required by law, or the law enforcement or regulatory agency articulates the existence of a bona fide emergency requiring immediate access to specific records. Additionally, the QuickTicket Agencies may disclose PII without request to appropriate law enforcement agencies where necessary to protect their or their customers’ rights, property or safety.
The QuickTicket Agencies may provide a QuickTicket customer’s PII to a third party as necessary to process any retail transaction using a QuickTicket Card that a customer may conduct with retail merchants other than any of the QuickTicket Agencies. As with any credit or debit card payment, if a QuickTicket customer conducts a transaction with a retail merchant using the mobile app, or any other QuickTicket program media, the QuickTicket Agencies need to share some information (for example, the customer’s name and credit or debit card number) with the banks and other entities in the financial system that process credit or debit card transactions. The QuickTicket Agencies are not responsible for third party use of PII provided to retail merchants at which customers use the mobile app or any other QuickTicket program media to conduct transactions, regardless of whether the transaction was conducted in person or online by the QuickTicket customer.
Besides these entities, PII will not be disclosed to any other third party without express customer consent, except as required to investigate and respond to consumer complaints and to comply with laws or legal process served on any current or future QuickTicket Agencies or the QuickTicket Contractor.
Retention of Personal Identifying Information
The QuickTicket Agencies, through the QuickTicket Contractor, will only store the PII of a QuickTicket customer that is necessary to perform account functions such as billing, account settlement, or enforcement activities. All PII will be discarded no later than four years after a QuickTicket Account is closed or terminated.
Security of QuickTicket Personal Identifying Information
The QuickTicket Agencies are committed to the security of customer PII. The QuickTicket Agencies, together with the QuickTicket Contractor, store the PII provided by QuickTicket customers on secure computer servers, which are designed to prevent unauthorized access.
Access to PII is controlled through administrative, technical, and physical security measures. Third parties with whom the QuickTicket Agencies share PII are also required to implement adequate security measures to maintain the confidentiality of such information.
QuickTicket Customer Obligations and Legal Disclaimer
QuickTicket customers are responsible for safeguarding personal mobile devices, usernames, passwords, personal identification numbers (PINs), and other authentication information that may be used to access a QuickTicket account. QuickTicket customers should not disclose authentication information to any third party and should notify the QuickTicket Agencies of any unauthorized use of their usernames, passwords or accounts. The QuickTicket Agencies cannot secure PII that is released by QuickTicket customers to others or PII that customers request the QuickTicket Agencies release to others. The QuickTicket Agencies are not responsible for any data or PII obtained by a third party as a result of a QuickTicket cardholder’s negligence or misuse of QuickTicket fare media, products, or equipment. If a QuickTicket cardholder’s fare media is lost, stolen, or damaged, the QuickTicket Agencies are not responsible for any data or PII that is obtained by a third party until the problem is reported to the QuickTicket Agencies.
Account Access and Controls
Setting up a QuickTicket Account is at the customer’s discretion. The information required to set up an account or to obtain other convenience benefits provided by QuickTicket includes PII such as name, mailing address(es), billing address, email address, telephone number, and, for certain convenience benefits, credit or debit card number, expiration date and QuickTicket account security code. The QuickTicket Agencies may request other information as required by law. The QuickTicket Agencies also may request other optional information, such as alternate contact information, but in such instances the QuickTicket Agencies will indicate that providing such information is optional.
Customers who have set up a QuickTicket Account can review and update personal information at any time, and are also able to modify, add, or delete any optional account information. PII and optional account information can be reviewed and edited as discussed below under “Updating Personal Identifying Information.” QuickTicket customers can close their account at any time by contacting QuickTicket Customer Service at 615-862-5950 or by disabling their account online at QuickTicketTN.com or in the mobile app. All account information will be deleted no later than 4 years after an account is closed or terminated by the customer or left inactive for a period of two years.
Aggregate Data
The QuickTicket Agencies may also combine the PII provided by QuickTicket customers in a non-identifiable format with other information to create Aggregate Data that may be disclosed to third parties. Aggregate Data is used by the QuickTicket Agencies to improve the QuickTicket program and for the marketing of QuickTicket. Aggregate Data does not contain any information that could be used to contact or identify individual QuickTicket customers or their accounts. For example, the QuickTicket Agencies may inform third parties regarding the number of QuickTicket accounts within a particular zip code. The QuickTicket Agencies prohibit third parties with whom Aggregated Data is shared from attempting to make the information personally identifiable.
Cookies
The QuickTicket website, www.QuickTicketTN.com, stores “cookies” on the computer systems of users of the website. Cookies are small data elements that a website can store on a user’s system.
The cookies used by the QuickTicket web site facilitate customers’ use of the website (e.g., by remembering login names and passwords until the session has ended). The QuickTicket website does not require that users of the website accept these cookies. Additionally, the QuickTicket website does not store third party cookies on the computer systems of users of the website.
If a user visits a third party website via a link provided on the QuickTicket website, the privacy policies of those other websites will apply and should be reviewed to understand how these external sites use cookies and how the information that is collected through the use of cookies on those websites is used.
The QuickTicket Agencies do not knowingly engage in business with any company or vendor that uses Spyware or Malware. The QuickTicket Agencies do not market detailed information collected from web sessions that can be directly tied to PII. The QuickTicket Agencies do not provide QuickTicket customers with downloadable software that collects or utilizes any PII.
Third Party Websites and Applications
The QuickTicket website contains links to third party websites. These web links may be referenced within content or placed beside the names or logos of the other entities. The QuickTicket Agencies do not disclose PII to these third party websites except as described in the QuickTicket Privacy Policy.
WARNING: The QuickTicket Agencies are not responsible for the privacy practices of external websites or applications, regardless of whether they are accessed through a service or content link. Please review the privacy policies of external websites or applications before providing any information to them.
Personal Information of Children Under the Age of 13
The QuickTicket Agencies comply with the requirements of the Children’s Online Privacy Act (COPPA) and the FTC’s Rule interpreting COPPA (16 CFR § 512). The QuickTicket website and the QuickTicket Mobile Application are not directed to children, and the QuickTicket Agencies do not knowingly collect any personally identifiable information from children under the age of 13.
Updating Personal Identifying Information
Customers can review and edit their PII online at www.QuickTicketTN.com, via the mobile app or by calling QuickTicket Customer Service at 615-862-5950.
Complaints or problems regarding updating personal information should be submitted via the QuickTicket website or by contacting QuickTicket Customer Service at 615-862-5950. QuickTicket Customer Service will either resolve the issue or forward the complaint to an appropriate QuickTicket Agency staff member for a response or resolution. The QuickTicket Agencies strive to answer all queries within 48 business hours, but it may not always be feasible to do so.
Changes to the QuickTicket Privacy Policy
The QuickTicket Agencies reserve the right to modify the QuickTicket Privacy Policy at any time. When the QuickTicket Agencies revise the QuickTicket Privacy Policy, the “last updated” date at the bottom of the QuickTicket Privacy Policy will reflect the date of the most recent change. We will post for a period of 30 days notice to customers on the QuickTicket website of changes made to the privacy policy. We encourage QuickTicket customers to review the QuickTicket Privacy Policy periodically. Continued use of the QuickTicket program constitutes the customer’s agreement to the QuickTicket Privacy Policy and any updates.
E-mails Sent to the QuickTicket Agencies
The QuickTicket Privacy Policy does not apply to the content of emails transmitted directly to the QuickTicket Agencies. Please do not send PII in an email directly to the QuickTicket Agencies.